Don’t Keep Your Customers Waiting
Every message received via WhatsApp is a sales opportunity. The WapFlow Auto-Response Bot provides your customers with instant, consistent, and natural-sounding responses—even when you’re offline—using both rule-based response rules and an AI-powered chat engine.
Two Different Response Engines, Combined
The bot operates on two levels: first, the response rules you’ve created are applied (keyword matching, distinguishing between first-time and returning customers). If no rule matches, the AI can step in—if you choose—to generate a natural response based on your own knowledge base (system instructions).
Choose Your Own AI Provider
You can chain multiple AI providers—including Gemini, OpenAI, and Anthropic—to be tried sequentially; if one cannot provide a response, it automatically moves on to the next one, ensuring your service never experiences any downtime.
Sequential and Multiple Actions
A rule isn’t limited to text; you can send text, images, videos, or documents in sequence. From a welcome message to sharing a price list, you can design the entire workflow within a single rule.
Credit-Based, Transparent Usage
The bot uses a predetermined number of credits for each response type (text, media, AI response); you’ll be notified instantly as your balance decreases. You can see exactly how many credits each rule uses and pause any rule with a single click.
Account-Based Control
You can run the bot on multiple WhatsApp accounts simultaneously; within the account limit specified by your plan, you can choose separately which accounts will respond using AI and which will respond using rules.
Test Before Going Live
Before going live, you can use the “Test the Bot” screen to type a sample customer message and see how both the rule-based and AI-generated responses will appear, as well as how much credit they will consume.