Help and Frequently Asked Questions

Why won't the QR code scan?

If there is glare or low brightness on the screen, the scanner may struggle to read it. Increase the screen brightness and focus your WhatsApp camera.

Why are my messages not being sent?

Make sure you have an active plan and that your WhatsApp account is connected. Also make sure the numbers you send to are in the correct format (including the country code).

How can I reduce the risk of being banned?

Instead of sending messages very quickly to thousands of people at once, increase the delay between messages in the settings and use personalized messages.

Is using a proxy mandatory?

No, but if you manage more than one account we strongly recommend using a proxy for your account security.

How do I set the delay between messages?

On the sending screen, enter the minimum and maximum delay (for example 90–120 seconds). After each message a random time within this range is waited, so your sends proceed at a more natural rhythm rather than a fixed pace.

What is Account Warmup and when should I use it?

Instead of using a new number for bulk sending right away, it is recommended to warm it up first. Account Warmup makes your accounts exchange a gradually increasing number of natural messages among themselves over 8, 20 or 30 days.

How does the Auto-Reply Bot work?

The bot first answers incoming messages with the keyword rules you wrote. If no rule matches, the AI can, if you wish, generate a reply based on the instructions in which you describe your business. You can follow all conversations from the inbox.

How do I choose or upgrade my plan?

You can compare plans by number of accounts, contact limit and features on the pricing page. If you have an active plan, when moving to a higher plan the value of the remaining days of your current plan is deducted from the new plan price.

Couldn't find an answer to your question? Our support team is ready to help. For detailed guides see our blog posts, and for plans see the pricing page.

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